Clear guidance. Careful arrangements. Support when it matters.

Our partners

Our insurance and underwriting partners

Best Care is an independent South African short-term insurance brokerage. Depending on the client, risk, mandate and current underwriting criteria, we may approach selected insurers and specialist underwriting providers to help arrange appropriate cover. Product availability, acceptance, premiums and policy terms remain subject to the relevant provider’s underwriting requirements.

In brief: Best Care works with a selected, client-confirmed panel. The panel is not a promise that every provider will quote or accept every risk, and Best Care does not claim to compare the entire South African insurance market.

How the panel works

The route follows the risk, not a one-size-fits-all list.

1. Understand the exposure

Best Care starts with the client’s assets, activities, obligations and supporting information before selecting an appropriate quotation route.

2. Consider applicable routes

The provider considered depends on Best Care’s applicable appointment, the product, the risk information and the current underwriting appetite.

3. Confirm terms carefully

The insurer, underwriting manager and policy schedule confirm the risk carrier, premium, limits, excesses, exclusions and any conditions before cover is finalised.

7 confirmed panel organisations

Insurers and risk carriers

HPanel confirmed

Hollard

Licensed non-life insurer

Hollard is a well-known South African insurance group and trading identity. Best Care holds a confirmed active appointment within the approved panel. The precise legal entity, product route and underwriting appetite considered for a client are confirmed during the quotation process.

Information last verified: 20 August 2026

Official website
SPanel confirmed

Santam

Licensed non-life insurer

Santam Limited is a South African licensed non-life insurer. Best Care may approach the applicable Santam route when it falls within the client’s needs, current placement arrangements and underwriting criteria. Premium, terms and acceptance are always determined by the insurer and policy wording.

Information last verified: 20 August 2026

Official website
BPanel confirmed

Bryte

Licensed non-life insurer

Bryte Insurance Company Limited is a South African licensed non-life insurer. Best Care can consider the relevant Bryte route when preparing a suitable short-term insurance quotation. Whether a risk can be quoted, accepted or placed depends on the available product, underwriting information and policy terms.

Information last verified: 20 August 2026

Official website
DPanel confirmed

Discovery Insure

Licensed non-life insurer

Discovery Insure Ltd is publicly identified as a licensed South African non-life insurer. Best Care may approach the applicable Discovery Insure route for risks that fit the current product and underwriting criteria. A confirmed appointment does not mean that every client or exposure will be accepted.

Information last verified: 20 August 2026

Official website
APanel confirmed

Auto & General

Licensed non-life insurer

Auto and General Insurance Company Limited is publicly identified as a South African non-life insurer. Best Care may consider an applicable route when the client’s requirements, risk information and the provider’s current underwriting criteria align. The insurer determines quotation terms, premium and acceptance.

Information last verified: 20 August 2026

Official website
GPanel confirmed

Guardrisk

Licensed non-life insurer

Guardrisk is a South African group and trading identity associated with insurance and risk-capacity structures. Best Care holds an active appointment within the approved panel. The exact Guardrisk entity, product structure and insurer arrangement relevant to a quotation are confirmed in the placement documentation.

Information last verified: 20 August 2026

Official website
OPanel confirmed

Old Mutual Insure

Licensed non-life insurer

Old Mutual Insure Limited is publicly identified as a South African licensed non-life insurer. Best Care may consider the appropriate Old Mutual Insure route when it falls within the client’s requirements and current placement criteria. The insurer determines product availability, terms and acceptance.

Information last verified: 20 August 2026

Official website

10 confirmed panel organisations

Specialist underwriting managers

CPanel confirmed

C & G

Specialist underwriting agency

C&G is publicly described by Guardrisk in relation to specialist engineering and guarantee underwriting operations. Best Care holds a confirmed active panel appointment, while the exact current legal entity, product route and insurer carrying the risk are confirmed for the specific placement and policy documentation.

Information last verified: 20 August 2026

Official website
CPanel confirmed

Camargue Underwriting Managers

Underwriting manager / UMA

Camargue Underwriting Managers is a specialist underwriting manager. Its public material identifies several underwriting routes, including certain Lloyd’s underwriters and South African insurers. Best Care may approach the applicable Camargue route where the risk, mandate and current underwriting appetite support a quotation.

Publicly stated underlying insurer: Certain underwriters at Lloyd’s; Bryte Insurance Company Limited; Compass Insurance Company Limited

Information last verified: 20 August 2026

Official website
CPanel confirmed

CIA Building Insurance Specialists

Underwriting manager / UMA

CIA Building Insurance Specialists is the trading identity of Commercial & Industrial Acceptances (Pty) Ltd, publicly described as an underwriting manager for Compass Insurance Company Limited. Best Care may consider the appropriate route for relevant property risks, subject to the applicable underwriting requirements and policy wording.

Publicly stated underlying insurer: Compass Insurance Company Limited

Information last verified: 20 August 2026

Official website
HPanel confirmed

Horizon Underwriting Managers

Underwriting manager / UMA

Horizon Underwriting Managers is a specialist marine underwriting manager. Public information identifies Lombard Insurance Company Limited as the underlying insurer for the Horizon marine route. Best Care may approach that route where the client’s exposure, underwriting information and current marine appetite are appropriate.

Publicly stated underlying insurer: Lombard Insurance Company Limited

Information last verified: 20 August 2026

Official website
MPanel confirmed

MUA Insurance Acceptances

Underwriting manager / UMA

MUA Insurance Acceptances is an underwriting manager whose public information identifies Compass Insurance Company Limited as the underlying insurer. Best Care may consider the applicable MUA route for risks that meet the available product and underwriting criteria. Policy acceptance remains subject to the provider’s assessment.

Publicly stated underlying insurer: Compass Insurance Company Limited

Information last verified: 20 August 2026

Official website
iPanel confirmed

iTOO Special Risks

Underwriting manager / UMA

iTOO Special Risks is a specialist underwriting manager. Its public information identifies The Hollard Insurance Company Limited as the underwriting insurer for relevant routes. Best Care may approach the applicable specialist route when the client’s risk and current underwriting criteria support it.

Publicly stated underlying insurer: The Hollard Insurance Company Limited

Information last verified: 20 August 2026

Official website
MPanel confirmed

Merx Underwriting Managers

Underwriting manager / UMA

Merx Underwriting Managers is a specialist underwriting manager whose public information identifies Old Mutual Insure as its insurer. Best Care may approach the relevant Merx route for suitable heavy commercial vehicle and related exposures, subject to the provider’s current underwriting requirements and policy wording.

Publicly stated underlying insurer: Old Mutual Insure

Information last verified: 20 August 2026

Official website
VPanel confirmed

Vantage

Underwriting manager / UMA

Vantage Insurance Acceptances is publicly presented as a Santam division. Best Care holds a confirmed active appointment within the approved panel. The relevant Vantage product route, insurer terms and availability are confirmed during quotation preparation for the specific client risk.

Publicly stated underlying insurer: Santam

Information last verified: 20 August 2026

Official website
SPanel confirmed

SHA Risk Specialists

Underwriting manager / UMA

SHA Risk Specialists is publicly associated with Santam’s specialist solutions activity, with public material noting a later Santam specialist-brand transition. Best Care holds an active appointment within the approved panel. The current product route and insurer documentation are confirmed for each placement.

Publicly stated underlying insurer: Santam Limited

Information last verified: 20 August 2026

Official website
SPanel confirmed

Sapphire Risk Transfer

Underwriting manager / UMA

Sapphire Risk Transfer is publicly identified as a South African underwriting manager, with Bryte Insurance Company Limited stated as the underwriting insurer for relevant products. Best Care may approach an applicable Sapphire route where the client’s exposure and current underwriting criteria are suitable.

Publicly stated underlying insurer: Bryte Insurance Company Limited

Information last verified: 20 August 2026

Official website

Personal insurance expertise

Best Care can help clients understand relevant personal and property risks before a quote route is selected.

  • Motor, buildings and contents
  • High-value, portable and specialist assets
  • Travel, personal liability and family exposures

Business insurance expertise

Commercial placements start with the business activity, property, liability, fleet, stock and continuity exposures.

  • Property, interruption and commercial vehicles
  • Liability, professional and cyber exposures
  • Transport, marine and specialist commercial risks

Specialist-risk expertise

Specialist risks need more detailed underwriting information, clear limits and an appropriate provider route.

  • Marine, heavy commercial vehicles and logistics
  • Community schemes and specialist property
  • Technology, crime and management liability

Roles explained

Insurer, broker and underwriting manager: different roles.

Insurer

The licensed insurer carries the risk shown in the policy schedule and makes the applicable underwriting and claims decisions.

Broker

Best Care helps identify requirements, arrange information, approach appropriate panel routes and assist through policy and claims processes.

Underwriting manager

A specialist business may assess risks, issue policies or manage claims within authority granted by the underlying licensed insurer.

The organisations shown are not guaranteed to quote or accept every risk. Best Care confirms the providers approached, the insurer carrying the risk and the applicable policy terms for the specific quotation.

Answer library

Questions about our partners

Is Best Care an insurance company?

No. Best Care is an insurance brokerage. We help clients understand their short-term insurance requirements and, subject to our mandates and the nature of the risk, approach appropriate insurers or specialist underwriting providers.

Which insurance companies does Best Care work with?

Best Care works with a selected panel of insurers and specialist underwriting providers shown on this page. The providers considered for a quotation depend on the client, product, risk and current underwriting criteria.

Does Best Care compare every insurer in South Africa?

Not necessarily. Best Care considers providers that fall within its applicable agreements, mandates and placement capabilities. We do not claim to compare the entire South African insurance market.

What is an underwriting manager or UMA?

An underwriting manager is a specialist business authorised to perform certain underwriting and policy-related functions on behalf of a licensed insurer. The insurer remains the risk carrier, while the underwriting manager may assess risks, issue policies or manage claims within its authority.

Who actually underwrites my policy?

The policy schedule and disclosure documents identify the licensed insurer carrying the risk. If a specialist underwriting manager is involved, its role and the underlying insurer should also be disclosed in the policy documentation.

Can I choose which insurer provides my cover?

You may tell Best Care if you have a preferred provider. Availability, suitability, premium and acceptance depend on the risk, product, underwriting criteria and Best Care’s applicable placement arrangements.

Does the lowest premium always provide the best cover?

No. Premium is only one consideration. Limits, excesses, exclusions, extensions, claims service, security requirements and the consequences of being underinsured should also be considered.

Can Best Care arrange specialist insurance?

Best Care may be able to arrange specialist cover for risks such as cyber liability, professional indemnity, marine, heavy commercial vehicles, community schemes and other specialist exposures. Availability is subject to the risk and the relevant provider’s underwriting requirements.

Do partner products and underwriting rules change?

Yes. Products, appetite, premiums, limits and underwriting criteria can change. Best Care confirms available options and current policy terms when preparing a quotation.

Who handles an insurance claim?

The process depends on the policy. Best Care can assist the client through the claim process, while the insurer or authorised claims administrator assesses the claim and makes the coverage decision under the policy wording.

Are all partners available for every quotation?

No. Each organisation has its own product scope and risk appetite. A provider displayed on this page is not necessarily suitable or available for every client or quotation.

Why use a broker when I can contact an insurer directly?

A broker can help identify exposures, explain policy differences, gather underwriting information and assist during the policy and claims process. The service available depends on the broker’s mandate and the client’s requirements.

Get help

Discuss the right route for your insurance needs

Call 011 954 1016/17, contact Best Care or start a short quote request. Please do not include sensitive underwriting documents in the first enquiry.

Request a callback