Working with a broker

What can an insurance broker actually help with?

A broker can help you understand options within their verified panel, gather the information needed for a quote, explain policy documentation and assist with servicing or claims. The exact services depend on the brokerage’s authorisation and appointment.

Speak to a broker Contact Best Care

In brief: A broker should not present themselves as the insurer, promise a claim outcome or imply access to the whole market unless that is true. Ask about their FSP status, provider panel, fees, conflicts and the support available after a policy is issued.

Before placement

Help identify risks, clarify what needs to be disclosed and explain the information an insurer may need to consider a quote.

When comparing

Explain differences in cover, limits, excesses and material exclusions across the options they are authorised to arrange.

After a loss

Help point you toward the right claims channel and explain the next practical steps, without deciding the insurer’s claim outcome.

Answer library

Brokerage and disclosure questions

Browse the full FAQ

Is Best Care an insurer?

Best Care is presented as an insurance brokerage that may provide advice and intermediary services. Insurers or underwriting managers issue and underwrite policies. Best Care’s legal status, FSP details and appointments must be verified before publication.

Can Best Care compare every insurer in South Africa?

No such claim is made. The options a brokerage can discuss depend on its appointments, authorisation and the insurer or underwriting-manager panel available at the time.

Can I submit sensitive documents through this site?

No. The initial enquiry form intentionally asks only for high-level contact and cover information. Do not send ID numbers, bank details, policy schedules, medical information or claim evidence through the initial form.

Get help

Start with an insurance review, not a sales script.

Start with a short, secure enquiry. You can tell us what you need help with, how you prefer to be contacted and when to call.

Request a callback