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Personal insurance FAQ

Personal insurance questions

Focused answers about homes, possessions, travel and specialist personal assets.

In brief: These are focused educational answers rather than a policy promise. Use the relevant product guide and final schedule to understand the terms that may apply to your own circumstances.

Answer library

Personal insurance questions

What does comprehensive car insurance usually cover?

Comprehensive motor insurance may include accidental damage to the insured vehicle, theft or hijacking, fire and liability to third parties. The exact extent of cover, exclusions and excesses are determined by the policy schedule and wording.

What is the difference between buildings and contents insurance?

Buildings cover usually concerns the physical structure and permanent fixtures. Contents cover concerns movable belongings such as furniture, appliances and clothing. Sectional-title arrangements can add further distinctions.

Does buildings insurance cover a geyser?

A policy may include sudden geyser damage and related water loss, but cover commonly contains conditions, limits and maintenance requirements. Check the wording and schedule for the particular property.

Does this cover pay for accident damage to my own car?

Usually not. This category generally focuses on liability to others plus fire or theft losses. Check the actual wording for the policy offered.

Is a cellphone covered away from home under contents cover?

Not automatically. Portable cover may be needed for items regularly carried away from home. Confirm the schedule and item-specific limit.

Can accessories be insured?

Declared accessories or modifications may be considered, but they should be accurately disclosed and shown in the schedule if accepted.

Is a trailer automatically insured under my car policy?

Do not assume so. Whether a trailer is included depends on the vehicle policy and any separate schedule or endorsement.

Does travel insurance cover every medical condition?

No. Pre-existing conditions and medical exclusions need careful attention. Ask about the specific terms before travel.

What is comprehensive car insurance?

Comprehensive car insurance may help with defined accidental damage to the insured vehicle, theft, fire and third-party liability, depending on the policy selected. Vehicle value, drivers, use, security, excesses and disclosure are important. Best Care is a brokerage; availability and terms must be verified before a recommendation or placement.

What is third-party-only car insurance?

Third-party-only car insurance may help address certain legal liability to other people or property arising from use of the insured vehicle, but it may not protect the insured vehicle itself. Limits, driver conditions, use and policy wording are critical. Best Care is a brokerage; availability, provider appointment and terms must be verified before action.

What is personal liability insurance?

Personal liability insurance may address certain legal-liability claims against an individual or household for accidental injury or property damage to others, subject to the policy, limits, exclusions and circumstances. It may be included within some household policies or require separate consideration. Best Care is a brokerage; availability and terms must be verified before reliance.

What is watercraft insurance?

Watercraft insurance may help protect a declared boat, jet ski or other qualifying craft against selected accidental damage, theft, liability or transit risks. Craft type, use, storage, territory, safety equipment and operator experience can affect cover. Best Care is a brokerage; availability, authorisation and terms require verification.

What is personal cyber insurance?

Personal cyber insurance may address selected costs or support following an insured online event, such as identity theft, cyber extortion or certain fraud-related losses, depending on the policy. It does not replace safe online practices, bank protections or prompt reporting. Best Care is a brokerage; availability and terms must be verified before reliance.

What is kidnap and ransom insurance for individuals?

Kidnap and ransom insurance may address selected crisis-response, extortion or related exposures for individuals with a verified specialist need, subject to confidential underwriting, policy wording, legal constraints and exclusions. It is a sensitive specialist topic. Best Care is a brokerage; no availability, appointment or specialist capability is claimed here.

What is fine art, antiques and collectables insurance?

Fine art, antiques and collectables insurance may cover specified valuable objects against insured events such as accidental damage, theft, fire or loss. Cover can include items at home, in transit or temporarily elsewhere, subject to valuation evidence, security requirements, underwriting acceptance, excesses and policy wording.

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